Six Things That IT Providers Don’t Want You to Know
The business world is always changing and evolving. To stay on top, you’ll need to be constantly revamping and re-analyzing what works best for your company’s unique needs. One of the integral relationships is the one that you share with your IT service provider. However, as with any professional liaison – things change. Maybe your current company is not a good fit for your organization so it’s time to explore options.
Taking a step away from familiarity to find a new IT provider is scary but often a necessity. In this article, we will explore things that IT providers don’t want you to know when you start your search for a new information technology service. We will also look at how IT Network Solutions Group (ITNS) can better meet your business needs and goals.
One of the first things you’ll want to look at is experience and reputation when considering an IT provider. IT Network Solutions Group provides an impressive 60 plus years of first-rate technology solutions that make us stand out from the crowd. Many IT providers are new kids on the block, and they veil their lack of real-life experience by being elusive on their websites. They never state when they were founded (ITNS has over 60 years of experience) or how long they have been serving businesses.
Importance of a Local Help Desk
Some IT service providers do not have their own help desk. When you call for assistance you will not actually speak to someone at the company that you have partnered with. Instead, you end up talking with a person from another company which is probably located in a foreign country. The reason for this is that the IT provider has outsourced their help desk services to save a buck. At ITNS, our help desk teams are managed by Florida staff who strive to meet your company’s needs while taking pride in the community.
Importance of an In-House Network Operations (NOC) Team
An IT service provider’s hub is referred to as the Network Operations Center (NOC). The responsibilities of the NOC include things like system backups and restores, patching, monitoring, and a variety of other crucial tasks. Sadly, many IT providers have started to outsource their NOC to overseas companies. The reasons for the outsourcing vary — cost-savings or lack of a full-time engineering team to manage the load are just two of the reasons for outsourcing such a critical aspect of the business.
If this is the case with the IT service provider that you are considering then you have to ask yourself if you are comfortable with all of your reboots, firmware upgrades, security, and other IT tasks being carried out by a third-party foreign provider. Are there going to be possible compliance issues?
Honestly, having an in-house NOC team based in the United States, like the one provided by IT Network Solutions Group (ITNS), is a must-have. Our team is proactive. We respond promptly and address any alerts, so you always have the highest level of service available.
Valid Certificates and Partnerships are a Necessity
You have probably heard the term, ‘smoke and mirrors. Unfortunately, many IT providers are misleading their clients by posting logos on their website that are not real or authentic certificates of their partnerships. This is horrendously misleading. You will peruse their website and see that they sell big-name products such as Microsoft. Then you will automatically assume that the staff is trained and certified to handle the products due to the presence of the logo. Unfortunately, this is not always the case. It is imperative that you look for certifications that are current and don’t be afraid to ask questions when picking an IT provider.
At ITNS we proudly display our partner logos on our website. Also, our IT support has all been trained and certified, so you know that you are truly working with experienced professionals every step of the way.
Complete Account Management and IT Services Matter
You want professional and experienced IT account managers on your team who are not just thinking about revenue and sales.
Our team of IT managers at ITNS understands your business success takes the front seat. We are here to meet your needs by providing the following professionals:
- Skilled IT experts
- Proven IT systems created on innovative and state-of-the-art technologies
- IT networks that are implemented with the best practices
- Experienced IT guidance and advice
- A team of cybersecurity experts who will monitor your network with the skill you expect
- Professionals who stand out in their expertise
The Necessity of Certain Services
Sadly, many IT providers are simply not providing the necessary services in the areas where they claim to be proficient. In many instances, they lack the experience and knowledge needed but in other circumstances, they might just simply be lazy. Your company might not be receiving the hardware, software, and security that it deserves. Perhaps the IT provider is not patching your machines or has failed to update your firmware. In some instances, they might drop the ball by not addressing the alerts they received. It is imperative when picking an IT provider that you make sure your business receives the services they were promised and are buying.
At ITNS, we are dedicated to making sure we provide all the services that you expect from a skilled and experienced IT provider.
ITNS Services include:
- Full range of IT services such as regularly monitored maintenance, support, proactive monitoring, and more.
- Local hub NOC where our engineers perform all monitoring, maintenance, and supervision so your infrastructure stays up and running in a relative fashion at optimum performance.
- Account manager, a virtual chief technology officer, and a fully managed support team to ensure your business success.
- Complete project management and delivery to handle a full range of projects such as security upgrades, Microsoft 365 migrations, and more.
- Vendor management to oversee the license and warranty maintenance while handling support requests and resolving issues.
- Total quality management to ensure IT services are delivered to end-users.
Nowadays, there is a constant influx of companies calling themselves ‘IT Providers”. They are shady and don’t want you to know the ins and outs of the services they should be providing. At ITNS, we make our clients our highest priority. In addition, we have the verified experience and reputation in Florida to back our claims. We are transparent, honest, and trustworthy. Contact us to learn more about our services.