Questions to Ask When Hiring an IT Company
Let’s admit it; hiring one of the most challenging processes that companies have to endure. Whether you’re looking for on-premise employees or independent contractors like an IT company, finding the best candidate to fill your open position is no child’s play.
In particular, when hiring an IT company, you must be extremely careful not to attract the wrong candidate that can cost you, especially if your entire organization is IT-driven. We’ve prepared a list of fundamental questions that you should ask prospects to tell if they’re equal to the task. Let’s begin!
What are Your Long Term Plans for Your IT Services Company?
Every individual or organization worthy of hiring must have a strategic plan. Beyond just laying down their plans, asking an IT company this question brings out specific characteristics that should influence your ultimate decision.
If an IT company has long term plans, it means they:
- Have enough expertise to identify achievable objectives
- Can anticipate obstacles and devise a solution before they come to light
- Understand their role in your company and how it can help them achieve their long term goals
- Have the willpower and the intent to get the job done with minimal supervision
- Acknowledge that they aren’t 100% perfect and are committed to improving by working towards their long term goals
What is Your Exit Strategy?
Most people always view an exit strategy only from a negative perspective, i.e., a strategy to mitigate failure. But the truth is, it applies both ways. It could also define a plan for moving forward after achieving a predetermined objective. You want to ensure an IT company understands that an exit strategy represents both sides of the coin before carrying on with the recruitment.
The primary reason for this question is to establish whether the IT company acknowledges that an exit could be inevitable at some point in the future. And if they do, what’s their strategy for bouncing back on track or keeping up with their exemplary work?
Do You Outsource any Services or Support?
The question of outsourcing services helps you understand the IT company’s specialty areas better. You want to know if they outsource (to third parties) any of the services they provide. This also explains whether the company under consideration has adequate experience and expertise to handle your IT services.
Some smaller managed service providers (MSPs) usually outsource the services they can’t cover with their limited on-premise resources. If that’s fine with you, no worries. However, you want to be careful with IT companies that outsource support as it may cause customer service issues.
How do You Protect Your Network and Cloud from Cyber Attacks?
With fast-paced digital transformation came the threat of cyberattacks. And the last thing you want is to have your system hacked because it takes tooth and nail to recover from the aftermath. We’re talking about financial losses, legal issues, the possibility of losing clients due to a breach of trust, and more.
Confirm that your prospective IT services provider is adequately armed with proactive security measures to keep off cyber threat actors. Consider a team with an adept security posture, i.e., an up-to-date operating system, premium security programs, software updates, etc. Also, their employees must have undergone cybersecurity training to avoid breaches that may lead to cyberattacks.
If you’re looking to outsource your organization’s IT services, these four fundamental questions will help you land the right candidate – guaranteed. They’re tailor-made to assess crucial factors like whether the managed IT services provider can predict obstacles and provide a solution, contribute towards the company’s objectives, and create an enabling workplace environment for other departments that depend on IT.
Are a small or medium-sized organization looking for IT help in Florida and its surroundings? If so, IT Solutions Group is a reliable partner worth considering. Get in touch with us today via (800) 350-0013, and we’ll gladly answer any questions you may have regarding our vast array of services.